The Best of the Tech Helpline: Tech Support for Working from Home

 April 13, 2020
Tech Helpline

Agents are facing a new normal today as they find themselves either in imposed or self-selected isolation. Not working inside a real estate office means agents are confronting a flurry of new tech challenges.

Gone is the ability to turn to a tech-savvy colleague in your office to help solve a technical glitch. Setting up a new home office or adding more technology to an existing one is now commonplace. 

If you are adding an extra monitor or setting up a new Bluetooth printer, you probably need help. Fortunately, you have  the WRA Tech Helpline.

For many agents, home offices have been an outpost or satellite of their main office. All you needed was a desk, your laptop and your mobile phone. Now you may need to outfit your home with the technology you once could access at your main office.

First, that means you are going to have questions. What size monitor do I need? Will it connect to my current laptop, or do I need a special adapter? Does the brand of the monitor matter? What about Bluetooth printers? Will my computer connect with all printer brands? Are some printers easier to set up than others? Or will you discover that now is the time to buy that new laptop you have been putting off, as it will work better with the new monitor and printer you need.

A majority of agents work for an independent brokerage ‚ÄĒ 53 percent, according to the National Association of REALTORS¬ģ. That means for many agents, their first line of assistance is going to be the tech helpline.

Once you figure out what new technology you will need in your home office, you will have more questions. It is likely you would benefit from step-by-step guidance that an experienced and friendly tech helpline analyst can provide you. Call the helpline today to get assistance with your telework-related needs!

This contributing article is from the Tech Helpline, a service of the WRA.

WRA Tech Helpline

Your WRA membership includes free access to a toll-free technical support team to assist you with technical issues.


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