The Best of Tech Hottips: Tech Glitch?


 March 11, 2019
Best of the Tech Helpline

Your computer crashes: it unexpectedly shuts down. Or your smartphone gets wet, and you immediately shut it off — but now you’re not quite clear about the best way to make sure it will power back up. Or your computer monitor started to show an occasional flicker. You suspect it is caused by malware that installed itself from a single website visit. Do you search Google for a solution and try to fix these tech glitches yourself?

Here at the Tech Helpline, as the real estate industry’s No. 1 technical support team with more than 250 years of combined IT experience, we want you to know that you can often do more harm than good if you try to do it yourself when it comes to self-help tech support.

We encourage you instead to reach out to us as early in the process as possible simply because it’s the safer, smarter option.

Why you don’t have to go at it alone

The No. 1 reason people go online for advice and try to fix a technical glitch themselves is to save money. But because you have access to the Tech Helpline with your WRA membership, expert advice for fixing your tech glitch is free to you. You can contact the helpline at no additional cost for as much help as you need.

Our team of friendly, U.S.-based experts is just a call, click or chat away. Most importantly, our analysts deeply understand what you, as a real estate broker or agent, need for your technology solutions. More importantly, we are familiar with the most common technical problems and challenges that brokers and agents encounter every day.

Online shortcuts can be dangerous

Another reason people are tempted to fix tech glitches themselves is due to the wide availability of automated software repair tools and malware removal tools. The problem with this approach, though, is that several malicious sites disguise themselves as reputable, and these sites tout repair tools that do just the opposite. If you don’t know which link is the safest to click, or you’re not sure about the right repair tool to install, you could be corrupting your computer instead of fixing it.

Your best bet? Just reach out to a Tech Helpline analyst who can walk you through the process. One of our analysts can provide you with trusted software and the right links to help you remove malware that caused your computer problems.

Bad actors prey on folks with tech problems

Have you ever entered a website and saw a screen pop up that “scanned” your computer then warned you that your computer was in bad shape? This was an ad, of course. Your computer wasn’t scanned, but the popup ad was a scare tactic designed to encourage you to download the software to “fix” the fake problems. If you installed the software, you would most likely be causing your computer more problems than before you installed the software! 

The fact is bad actors — malicious firms — target people with computer issues. You are most susceptible to downloading and installing software when you are trying to attempt a do-it-yourself repair, and these firms know it. That’s precisely why we want to hear from you when you encounter a tech glitch — big or small.

This contributing article is from the Tech Helpline, a service of the WRA. 

 

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