Zoom Scams and Seller Impersonation Fraud

The WRA first alerted members to this particular Zoom scam in late 2025, and we are re-issuing the warning because reports indicate it is resurfacing in the new year.

In this scheme, a "buyer" contacts an agent about one of the agent's listings and asks, "Can you jump on a Zoom call with me?" The scammer then sends a link that looks like a legitimate Zoom invitation. However, clicking the link can give the scammer control over the agent’s computer, potentially exposing sensitive client information, financial data and personal files.

This type of scam is particularly dangerous because it preys on agents' trust and willingness to communicate quickly with potential buyers. Once a scammer gains access, they may be able to steal credentials, intercept emails, or even manipulate documents to commit fraud.

Agents should also be aware of seller impersonation fraud, which continues to be an issue. In these scams, a fraudster pretends to be a seller and requests wire transfers or sensitive information. These schemes often have common characteristics:

• The property is typically vacant land with no mortgage.
• The "seller" claims they cannot meet in person.
• Fake identification documents are often provided.
• The transaction may involve a remote notary.
• Communication is conducted entirely online or by phone, creating a sense of urgency.

These scams are designed to pressure agents into sending funds or releasing sensitive information quickly. Both Zoom scams and seller impersonation fraud rely on exploiting trust and a sense of immediacy. Being aware of these tactics is the first step toward prevention.

• An agent received a Zoom link from someone claiming to be a buyer interested in a high-value listing. Clicking the link allowed the scammer to take control of the agent’s computer and access saved passwords and client files.
• In a seller impersonation case, a fraudster emailed an agent posing as the seller and requested wiring instructions for closing funds. The agent caught the discrepancy by confirming the request through a known phone number, preventing financial loss.

1. Never click on videoconference links from unknown or unverified contacts.
2. Initiate the call yourself if a Zoom, Teams or Meet session is required. This ensures you control the session and verify its legitimacy.
3. Verify identities carefully. Always confirm the identity of anyone requesting information, meetings or financial transactions by calling a known number or emailing a verified address.
4. Be cautious with financial requests. Never rely solely on emailed instructions for wiring funds or disbursing money. Always confirm via a trusted method.
5. Keep your devices secure. Maintain up-to-date antivirus software, firewalls and system updates.
6. Report suspicious activity immediately to your IT support, security provider or the WRA. Quick reporting can prevent further spread and protect other members.

Scammers are constantly adapting and resurfacing after periods of inactivity. By maintaining strong verification practices, keeping your devices secure and following safe communication protocols, you can protect your devices, data and clients from these evolving threats.

In real estate, your vigilance is one of your strongest defenses. When in doubt, pause, verify and report — never act solely on an unsolicited message, link or request. Protecting yourself protects your clients, your business and your reputation.